Privacy Policy

Effective Date: January 14, 2026

Last Updated: January 14, 2026

1. Introduction

Cabinets at H.O.M.E. ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://cabinetsathome.com/ (the "Website" ), use our custom cabinet services, or interact with us through our SMS/text messaging programs.

By accessing our Website, using our services, or providing your personal information to us, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our services or provide us with your personal information.

2. Company Information

Legal Business Name: Cabinets at H.O.M.E.

Business Address: 4436 John Tyler Highway, Williamsburg Virginia 23185

Contact Phone: (757) 645-9532

Website: https://cabinetsathome.com/

Email: [email protected]

3. Information We Collect

We collect several types of information from and about users of our Website and services, including personal information that can be used to identify you.

3.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you:

•Request a Consultation or Quote: Full name, email address, phone number, and project details.

•Opt In to SMS/Text Messaging: Mobile phone number, opt-in consent timestamp, and opt-in method.

•Contact Us: Any information you provide in your communications.

3.2 Information Collected Automatically

When you access our Website, we automatically collect certain information about your device and usage patterns, such as your IP address, browser type, and pages visited, using cookies and other tracking technologies.

4. How We Use Your Information

We use the information we collect for various business purposes, including:

•Providing and Managing Services: Scheduling consultations, creating designs, processing orders, and communicating with you about your project.

•SMS/Text Messaging Communications: Sending transactional messages (appointment reminders, project updates ) and promotional messages (special offers, new services) if you have opted in.

•Improving Our Services and Website: Analyzing usage patterns to enhance our offerings and website functionality.

•Legal and Security Purposes: Complying with legal obligations and protecting our rights.

5. How We Share Your Information

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:

We do not sell your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our business, such as SMS platform providers and payment processors. These providers are contractually obligated to protect your information.

Important Note: No Third-Party Marketing

We do not share, sell, or rent your mobile phone number, SMS opt-in information, or other personal information with third parties or affiliates for their marketing or promotional purposes. This is a fundamental principle of our SMS messaging programs and is required for compliance with A2P 10DLC regulations.

6. SMS/Text Messaging Privacy Practices

6.1 Consent and Opt-In

Your mobile phone number will only be used for SMS/text messaging if you have explicitly opted in. Consent is not a condition of purchasing our services.

6.2 Message Types and Frequency

•Transactional Messages: Frequency varies based on your project status.

•Promotional Messages: Frequency will not exceed 4 messages per month.

6.3 Opt-Out Rights

You may opt out of SMS messages at any time by replying "STOP," "UNSUBSCRIBE," "CANCEL," "END," or "QUIT" to any message.

6.4 Message and Data Rates

Standard message and data rates may apply.

6.5 No Sharing of Mobile Information

We will not share your mobile phone number or SMS opt-in consent information with third parties or affiliates for marketing or promotional purposes.

7. Data Security

7.1 Security Measures

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

•Secure Socket Layer (SSL) encryption for data transmitted through our Website

•Secure servers and data storage systems

•Access controls and authentication procedures

•Regular security assessments and updates

•Employee training on data privacy and security practices

•Secure payment processing through PCI-compliant third-party processors

7.2 Limitations

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of any passwords or account credentials and for notifying us immediately of any unauthorized access to your account.

7.3 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymize it.

Specific retention periods include:

•Service booking and transaction records: Retained for at least 7 years for accounting and legal purposes

•SMS opt-in records: Retained for the duration of your consent plus 3 years for compliance purposes

•Website usage data: Typically retained for 2 years for analytics purposes

•Customer service communications: Retained for 3 years for quality assurance and dispute resolution

8. Your Privacy Rights

8.1 Access and Correction

You have the right to access the personal information we hold about you and to request corrections if the information is inaccurate or incomplete. To request access or corrections, please contact us using the information provided in Section 13.

8.2 Deletion

You may request that we delete your personal information, subject to certain exceptions required by law or legitimate business purposes (such as completing transactions, maintaining records for legal compliance, or resolving disputes).

8.3 Opt-Out of Marketing Communications

You may opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email we send. You may opt out of SMS marketing messages by replying "STOP" to any message or contacting us directly.

Please note that even if you opt out of marketing communications, we may still send you transactional messages related to services you have booked or requested.

8.4 Cookie Preferences

You can control cookie settings through your web browser. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect your ability to use certain features of our Website.

8.5 Do Not Track Signals

Our Website does not currently respond to "Do Not Track" signals from web browsers. We may implement such functionality in the future and will update this Privacy Policy accordingly.

8.6 State-Specific Privacy Rights

Depending on your state of residence, you may have additional privacy rights under state law:

California Residents: If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) or California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information as defined by California law.

Virginia Residents: If you are a Virginia resident, you may have rights under the Virginia Consumer Data Protection Act (VCDPA), including the right to access, correct, delete, and obtain a copy of your personal information.

To exercise any of these rights, please contact us using the information in Section 13.

9. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child under 13, please contact us immediately.

10. Third-Party Websites and Services

Our Website may contain links to third-party websites or services that are not owned or controlled by Cabinets at H.O.M.E. LLC.. This Privacy Policy does not apply to those third-party websites or services. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies before providing them with any personal information.

11. Third-Party Links and Services

Our Website may contain links to third-party websites or services that are not owned or controlled by Cabinets at H.O.M.E. LLC. We are not responsible for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be liable for any damages or losses caused by your use of any third-party websites or services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational reasons. When we make material changes, we will notify you by:

•Updating the "Last Updated" date at the top of this Privacy Policy

•Sending an email to the address you provided (if applicable)

•Sending an SMS message (if you have opted in to SMS communications)

•Posting a prominent notice on our Website

We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

If you have any questions about this Privacy Policy, please contact us:

Cabinets at H.O.M.E.

4436 John Tyler Highway, Williamsburg Virginia 23185

(757) 645-9532

[email protected]

For privacy-related inquiries, please include "Privacy Request" in your message subject line. We will respond to your inquiry within a reasonable timeframe, typically within 30 days.

14. Compliance with A2P 10DLC Regulations

Cabinets at H.O.M.E. LLC, is committed to full compliance with A2P 10DLC regulations established by The Campaign Registry (TCR) and major U.S. mobile carriers. Our SMS messaging practices adhere to the following principles:

14.1 Proper Consent

We obtain explicit, informed consent before sending SMS messages, and we maintain records of all opt-in consents.

14.2 Transparent Communication

We clearly identify ourselves as the sender in all SMS messages and provide accurate information about message frequency and content.

14.3 Easy Opt-Out

We provide simple, immediate opt-out mechanisms in compliance with carrier requirements and consumer protection laws.

14.4 No Information Sharing

We do not share mobile phone numbers or opt-in information with third parties for marketing purposes, in accordance with CTIA guidelines and carrier policies.

14.5 Prohibited Content Compliance

We do not send messages containing prohibited content as defined by carrier policies, including content related to illegal substances, gambling, high-risk financial services, or other forbidden categories.

15. Legal Basis for Processing (For International Users)

If you are located in the European Economic Area (EEA) or other jurisdictions with similar data protection laws, we process your personal information based on the following legal grounds:

Consent: When you have given explicit consent for specific processing activities, such as opting in to SMS marketing messages.

Contract Performance: When processing is necessary to fulfill our contractual obligations to you, such as providing the services you have requested.

Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving our services, preventing fraud, or ensuring security, provided these interests do not override your fundamental rights and freedoms.

Legal Obligations: When processing is required to comply with applicable laws and regulations.

16. Acknowledgment

By using our services, accessing our Website, or providing your personal information to us, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.